FAQ
FAQ: Frequently Asked Questions
On this page:
- So how much does a website cost?
- What if I want custom features and functionality?
- Do you write "clean code" for websites?
- What happens when you complete my project?
- What if I need tech support after my website goes live?
- What are your payment terms?
- What about a domain name for my website?
- What about web hosting?
- Do I need to know a lot of technical stuff before contacting you?
- Do you offer Ecommerce solutions?
- How long does it take to complete a website project?
- Can I update my own site?
- Do you do logos & business cards?
- Do you do web design training?
- I have a question that isn't covered here. How can I get an answer?
So how much does a website cost?
Our website pricing starts from as low as $995 +GST. We work with your budget so that you get real value for money. We believe that everyone should have a online presence, whether it's a beautiful brochure website or an enterprise-class ecommerce store.
What if I want custom features and functionality?
We offer custom coding; it is well within our expertise to do so. We will listen to your ideas in detail, and gladly provide a quote for the additional features and functionality you require.
Do you write "clean code" for websites?
Yes, we do. All our websites include the following:
- Structured XHTML and CSS
- Search engine friendly code
- Cross-browser compatibility with major browsers
What happens when you complete my project?
We will hand over the entire control of the website, including databases, content management systems, FTP access etc. In addition, we would be happy to train your website administrator as a separate mini-project, so that the training meets their requirements and yours, and is specifically geared to their learning pace and level of administrative expertise.
What if I need tech support after my website goes live?
We offer website support on ad-hoc basis at $140 +GST per hour. You can maximize the value for money by purchasing service blocks of 6 hours at $110 +GST per hour, valid for 1 year.
What are your payment terms?
We request 50% as a deposit at the start of your project, and the remaining 50% 7 days after the website goes live. We accept payment by cheque or direct payment.
I don't have a domain name as yet. What do I do?
If you don't have a domain name registered for your website, we discuss your domain preferences at the start of your project. We then offer expert advice and help you register the most suitable domain name available.
What about web hosting?
Every website is located, or hosted, on a web server. A website’s owner typically pays a small monthly or yearly fee to use the web server. There are many different types of web hosting, depending on how much web server space, software, hardware, security and traffic a website requires. For example, the owner of a brochure website may pay $20 per month for quality web hosting that is suitable for their website type, whereas the owner of an ecommerce website may pay much more for the secure, high-quality hosting required for their website type. We will advise you on the web hosting that will best suit your project, focusing on quality hosting available in New Zealand today.
Do I need to know a lot of technical stuff before contacting you?
You don't need to know anything technical when you contact us. All we expect from you is an idea. From there on we will work with you to bring your website project to fruition. We'll explain the different types of solutions we offer and help you decide what will work best for your individual goals and budget. On the other hand, if you do have a grip on the technical stuff, we'd be happy to discuss your tech spec.
Do you offer Ecommerce solutions?
Yes, we do. Whether you're selling a single product or several thousand, we provide e-commerce solutions that fit your requirements. All our e-commerce websites come with user-friendly backend / administrative areas, so you can quickly and easily manage your online store.
How long does it take to complete a website project?
On an average, we take 3 to 8 weeks to complete a website. However, the time frame depends on the type, size and complexity of your website. You, too, are an important part of the time frame equation, because we need your content (text, images) and feedback as we progress. We are committed to providing a qualitative rather than a quantitative result.
Can I update my own site?
If you opt for a content-managed website or an e-commerce website, you can easily update and maintain your own site. Please keep in mind, though, that such websites require more technical expertise and development, and therefore cost more – but the ease of maintenance makes this worthwhile. On the other hand, if you prefer a brochure-style website, you may require our support to update the website, or choose to train with us so you can maintain it yourself. Rest assured, we will discuss all options at the start of your project so that your website meets your requirements exactly.
Do you do logos and business cards?
Although we focus on web design, we can design many forms of corporate identity – logos, business cards, flyers, catalogues, posters, etc. We value your input highly, as it is the foundation on which we create a design that is uniquely you. This runs as a unified theme through your website and all your printed marketing material, maximising your brand identity.
Do you do web design training?
Web design training is a major part of what we do. We offer web design courses including Dreamweaver and HTML training, CSS web design workshops and search engine optimisation training. We can train you on Mac or Windows, at your premises or ours, and are also happy to offer one-on-one training at no extra cost.
In addition, many of our clients have requested training as a part of their website project. We have trained website administrators of different skill levels, matching the pace of training to their pace of learning. You can book your training or ask us a question about web design training at any time – we're happy to help.
I have a question that isn't covered here. How can I get an answer?
Please feel free to ask us your question by This e-mail address is being protected from spambots. You need JavaScript enabled to view it or contact form, or phone 09-8466488. We will answer promptly and in detail.
